If you dial Apple Support's phone number 1-800-APL-CARE from the U.S. or Canada, there is a good chance that an AI-powered support assistant will now answer.


While many of Apple's phone systems already had a basic automated operator, the Apple Support phone line is now using a voice powered by generative AI. The assistant can answer questions and troubleshoot issues with your Apple products, with it able to provide detailed step-by-step instructions. The assistant can still transfer you to a human advisor if it cannot answer a specific question, or if you ask to speak to a real person.

An anonymous tipster claimed that Apple has partnered with Sierra AI on the virtual assistant, but we have not independently confirmed this information.

A concern is that Apple's increasing use of AI for customer service may result in a reduction in human advisors, through fewer job listings and/or layoffs.

It appears that the AI assistant for Apple Support phone calls went live earlier this year. Apple has also been testing a new AI-powered chatbot in its Apple Support app, through a new "Ask" tab that has rolled out to a limited number of users.
This article, "1-800-APL-CARE Now Connects You With AI Assistant Instead of Human" first appeared on MacRumors.com

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Starting today, Virginia residents can add a digital version of their driver's license to the Apple Wallet app on the iPhone and Apple Watch. The digital ID can be used to display proof of identity or age at TSA checkpoints in select airports, at select businesses, and in select apps, but the number of places where it is accepted is still quite limited.


Virginia is the 15th state to implement support for Apple Wallet IDs in the U.S., joining Arizona, Arkansas, California, Colorado, Georgia, Hawaii, Illinois, Iowa, Maryland, Montana, New Mexico, North Dakota, Ohio, and West Virginia. The feature is also available in Puerto Rico, and it works with Japan's My Number Card.

Apple has been preparing for the feature to go live in North Carolina, Oklahoma, and Utah in the coming months, and years ago it announced that Connecticut, Kentucky, and Mississippi were committed to launching the feature at some point.

To set up the feature, open the Wallet app on the iPhone and tap on the plus sign in the top-right corner. Next, tap on Driver's License and ID Cards, select Virginia from the list, and follow the on-screen steps to complete the process. Then, you can present your digital ID where it is accepted without handing over your device.


You can present an Apple Wallet ID where accepted by simply tapping your iPhone or Apple Watch on an identity reader. Then, you will be able to view the specific information being requested by the TSA or business. Only after authorizing with Face ID or Touch ID is the requested identity information released from your device.

As mentioned, you do not need to unlock, show, or hand over your device to present an Apple Wallet ID in person, ensuring user privacy.

Apple Wallet IDs are generally not accepted by law enforcement, so carrying a physical ID is still legally required for traffic stops. In addition, the number of businesses that accept Apple Wallet IDs is still quite small. At least for now, Apple Wallet IDs are designed to be a convenient alternative where they are accepted.

Apple Wallet IDs are accepted at TSA checkpoints in more than 250 airports across the U.S. for domestic travel, according to Apple.
This article, "Apple Wallet Driver's License Feature Just Launched in Virginia" first appeared on MacRumors.com

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iOS 27 tweaks some of the information and menus shown alongside the Digital ID passport feature in the Apple Wallet app.

As a result of these changes and/or a related bug, some iPhone users have seen their Digital ID deactivated on recent iOS 27 beta versions. Apple says affected users must remove the card and re-add it to the Apple Wallet app in order to use it again.
This article, "iOS 27 Tweaks Apple Wallet's U.S. Passport Feature" first appeared on MacRumors.com

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Apple has informed some customers who recently ordered a Mac mini with an M4 chip that has yet to ship that it will be upgrading their order to an equivalent version of the new Mac mini with an M6 chip at no additional cost.


Apple's email to customers:

Thank you for your recent Mac order. We know you're looking forward to receiving your purchase.

As you may know, Apple recently announced the new Mac mini. Since your order has yet to ship, we automatically upgraded you to the new Mac mini at no additional cost.

Given the Mac mini now starts at $899 instead of $799 in the U.S., some customers are effectively receiving a $100 discount on the new model.

One customer on social media was delighted to learn that they would not only be receiving the new Mac mini at no additional cost, but also saw their delivery estimate bumped up from October to September. On the other hand, a student emailed us to complain that their delivery estimate was pushed back by several weeks as a result of the free upgrade, as they said they need the computer imminently for their studies. The student said Apple did not offer them a choice to accept or decline the free upgrade.

Apple announced the new Mac mini with M6 and M5 Pro chip options this week, alongside a new Mac Studio with M5 Max and M5 Ultra chip options. Both new Macs are available to pre-order now ahead and launch on Tuesday, September 22.

The previous-generation Mac mini was released in November 2024.
This article, "Apple Giving Some Mac Mini Customers a Free Upgrade" first appeared on MacRumors.com

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