Five years ago, we introduced Windows 365 and created a new personal computing category: the Cloud PC, providing a familiar Windows desktop running in the Microsoft Cloud that is secure by design, simple to manage, and enables work from any device. On the fifth anniversary of Windows 365, we’re reflecting on what our customers have accomplished, highlighting key advancements that have earned industry recognition, and sharing insights on where leaders should focus next. How work happens has changed a lot with the increasing adoption of AI and agents, but the need for secure, managed, and reliable workspaces remains.

The measurable impact of Windows 365 Cloud PCs

Today, tens of thousands of organizations across industries and around the world are using Windows 365 Cloud PCs. Customer feedback tells a consistent story of unlocking significant benefits, including reduced costs, lower network latency, fewer support tickets, and faster employee onboarding. [caption id="attachment_180428" align="alignnone" width="1430"] See what customers are saying about Windows 365. Learn more at aka.ms/Windows365Stories.[/caption] Over the past five years, we’ve evolved Windows 365 in meaningful ways and introduced new offerings to meet our customers’ diverse needs:

• Windows 365 Flex provides Cloud PCs for part-time, shift-based, or occasional use
• Windows 365 Reserve equips employees with temporary Cloud PCs if their physical devices are unavailable
• Windows 365 Link is the simple, secure purpose-built device for Windows 365 that’s especially useful for shared workspaces
• Windows 365 for Agents provides a secure execution environment for AI agents to run.

These solutions are making it easier for more customers to adopt cloud-powered Windows experiences in ways that fit their workplace needs. Our continued commitment to providing secure, managed and reliable workspaces for human and agentic workforces at scale has earned industry recognition.

Microsoft recognized as a Leader in the 2026 Gartner® Magic Quadrant™ for Desktop as a Service

We are honored to share that Microsoft has been named a Leader for 4 consecutive years in the Gartner® Magic Quadrant™ for Desktop as a Service and positioned highest in Ability to Execute. Gartner defines desktop as a service (DaaS) as the provision of virtual desktops by public cloud or other service providers. Read a complimentary copy of the report to see why Microsoft was named a Leader. [caption id="attachment_180429" align="alignnone" width="624"] This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document available at aka.ms/DaaSMQ2026. Note: Gartner does not endorse any company, vendor, product or service depicted in its publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner publications consist of the opinions of Gartner’s business and technology insights organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this publication, including any warranties of merchantability or fitness for a particular purpose. Gartner, Magic Quadrant for Desktop as a Service, 5 August 2026, By Stuart Downes, Todd Larivee, Sunil Kumar. Gartner and Magic Quadrant are trademarks of Gartner, Inc., and/or its affiliates.[/caption]

Microsoft recognized as a Leader in the IDC MarketScape: Worldwide Desktop as a Service 2026 Vendor Assessment

We are also honored to share that Microsoft was recently named a Leader in the IDC MarketScape: Worldwide Desktop as a Service 2026 Vendor Assessment. Read the excerpt to learn why Microsoft was named a Leader. [caption id="attachment_180430" align="alignnone" width="620"] IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. The Capabilities score measures vendor product, go-to-market and business execution in the short-term. The Strategy score measures alignment of vendor strategies with customer requirements in a 3-5-year timeframe. Vendor market share is represented by the size of the icons.[/caption] “Microsoft offers a fully integrated DaaS stack where endpoint management, identity, security, and compliance serve as native prebuilt components.” Additionally, “Microsoft stands out as the only vendor to productize the agentic workspace as a distinct purchasable offering alongside the standard managed desktop. This provides a robust production foundation for IT leaders whose DaaS strategies must accommodate AI agent deployment over the next three years." - IDC MarketScape: Worldwide Desktop as a Service 2026 Vendor Assessment (Doc #US54118526, July 2026)

What’s new and next with Windows 365

Five years in, Cloud PCs are enabling secure, flexible work not only for information workers but also the frontline, developers, and emerging AI agents. We are excited to share our most recent developments and where things are going next. Watch this Microsoft Mechanics demo to take a closer look and read on to learn more: https://youtu.be/MK-hCq7Su1w

Empowering developers

For developers, we made several announcements at Microsoft Build 2026, including ready‑to‑code Cloud PCs preconfigured with common development tools, now in preview. We also announced general availability of a new Windows 365 GPU Select offering along with 32vCPU Windows 365 Cloud PCs for graphics-intensive and compute-intensive workloads like software development, data modeling, simulations, and AI/ML. Select language models (LM) can run directly on Cloud PCs, enabling developers building AI‑powered apps to use Cloud PC compute to build and iterate effectively without incurring token costs. Always available Cloud PCs also enable long-running builds, test loops, dev environments, and AI-assisted workflows to be persistent beyond the limits of a physical device, so work can continue on a Cloud PC even when a physical device goes to sleep.

Enabling AI agents

For agent-makers, we made Windows 365 for Agents generally available earlier this year. Windows 365 for Agents provides a collection of Microsoft Entra-joined, Microsoft Intune-managed, and policy-enforced Cloud PCs for agents to execute multi-step workflows across software, including opening apps, navigating interfaces, entering inputs, and processing data. Companies such as Login VSI, Simular, and WorkspaceDNA are already building AI agents that can run on Windows 365 for Agents. And at Microsoft, we’re using Windows 365 for Agents to power agentic experiences such as computer-use scenarios in Researcher. Looking ahead, we’re continuing to introduce new capabilities to enable secure use of enterprise-grade AI agents. Now in preview, Windows 365 for Agents supports accessing on-premises applications using agents’ identities, enabling organizations to extend automation across legacy business applications without modernizing existing applications. Also in preview, we’re introducing support for linking Windows 365 for Agents Cloud PC agent pools to either a Microsoft Entra group or a Microsoft Intune Autopilot device preparation profile. This enables IT administrators to manage Cloud PCs for agents at scale by applying security and compliance policies, deploying required applications, maintaining consistent configurations across agent pools, and using existing Intune workflows. Additionally, with Windows 365 support for Microsoft Execution Containers (MXC) becoming generally available in the coming months, customers can securely run supported agent workloads, from coding agents, like GitHub Copilot CLI to autonomous agents like OpenClaw, on managed, always-available Cloud PCs using process and session isolation with familiar enterprise security and governance controls.

Strengthening security

Our commitment to security remains as important as ever. Cloud PCs enable organizations to reduce their attack surface by having data remain secure in the Microsoft Cloud – not on dispersed endpoints. Earlier this year, we introduced context-based redirections using Microsoft Entra authentication context, enabling more precise control over how users access Cloud PCs. We’re further strengthening defenses against endpoint threats by safeguarding sensitive data on-screen. With output protection capabilities becoming generally available in September, displayed content on a Cloud PC can stay shielded from screen scrapers and other endpoint threats.

Streamlining management

We’re also enabling IT admins to further streamline Cloud PC management by leveraging AI. With the new Windows 365 monitoring and reporting platform becoming generally available in September and a new agent for Windows 365 administrators now available in limited preview, IT admins can more easily monitor Cloud PC health in Microsoft Intune, investigate issues, identify likely root causes, and accelerate troubleshooting through a guided conversational experience that streamlines analyzing operational signals and insights across the Cloud PC environment. Complete this form or contact your Microsoft account team to express interest in participating in the Windows 365 admin agent preview. [caption id="attachment_180447" align="alignnone" width="1528"] Windows 365 monitoring and reporting platform (generally available in September) and a new agent for Windows 365 administrators (limited preview).[/caption]

Partnering on the next chapter

As we look ahead to the future, we remain committed to evolving to meet the diverse needs of customers, enabling new ways of working securely, fueling human and agentic productivity and ensuring business continuity. Hear from Judson Althoff, CEO, Microsoft Commercial Business, on how an AI-ready foundation serving employees and agents can help every business deliver the productivity, flexibility, and security their workforce needs to thrive. https://youtu.be/JZ9TX2fUTp8 We are grateful for the customers and partners who have shaped this journey with us, and we’re excited to build the next chapter of Cloud PCs together.

Ready to get started?

Contact sales to discuss Windows 365 use cases across information work, frontline work, as well as software development and assess Cloud PC plans. Seeking a secure execution environment for emerging agents? Try 50 free hours of Windows 365 for Agents Cloud PC with Microsoft Copilot Studio. Seeking a business continuity solution? Consider Windows 365 Reserve to equip employees with Cloud PCs if their primary devices become unavailable. Evaluating a PC refresh? Consider Windows 365 Link - the simple, secure, purpose-built device for Windows 365 – as a cost-effective alternative to traditional desktops.

IT practitioners don’t hand out praise easily. So when a solution architect, a head of workplace design and a modern workplace product manager start saying the same thing about an endpoint — simpler to manage, faster to deploy, easier to secure — it's worth paying attention to. Windows 365 Link turns one year old this month. To understand why it matters, it helps to understand the service it is purpose-built for: Windows 365 is a cloud service that streams a full Windows experience — your apps, your settings, your desktop — directly from the Microsoft Cloud to any device. Your PC, essentially, lives in the cloud. Windows 365 Link was built to take that idea further, giving organizations a simple-to-manage, secure endpoint for Windows 365 with no local data, no local apps and no local admin users, so they could scale Cloud PCs simply, securely and cost-effectively. In the year since its launch, it has expanded to new regions and found a home across industries as different as manufacturing, healthcare, retail and professional services. Windows 365 Link is helping a set of organizations with genuinely different challenges — an energy company looking to eliminate the management overhead that comes with running different devices for different roles; a global packaging manufacturer trying to give hundreds of factory workers seamless access to resources as they move station to station; a New Zealand telco rebuilding its entire desktop environment after separating from its parent company; and a Japanese IT infrastructure service provider developing a robust hybrid work foundation that balances convenience with security. What they found in Windows 365 Link wasn’t just a device; it was a way to stop reconciling complexity and start running IT the way it should work. Across organizations, the feedback tells a consistent story: https://youtu.be/KRymSGLgNOg Our growing partner network helps organizations quickly procure and deploy Windows 365 Link. We’ve onboarded more than 200 resellers across 20 countries. Feedback from partners with experience deploying Windows 365 Link highlights Windows 365 Link’s ability to simplify endpoint management and deliver reliable experiences:  https://youtu.be/3NUTul4a0gU Based on customer feedback, we make  regular updates to Windows 365 Link devices to further enhance user experience and streamline IT management. Key updates targeted for release this quarter include:

• Support for pairing Bluetooth® devices during the out-of-box experience, so you can use a wireless keyboard and mouse to set up the device

• Support for tenant branding including setting a custom wallpaper, logo and name on the sign-in screen, so you can provide a tailored experience for your users

• Support for unique peripherals via USB redirection with no endpoint configuration required (GA) and ability to configure specific USB devices via centralized IT Admin controls (Public Preview)

• Support for visibility into pending updates directly on the sign-in screen and ctrl+alt+del screen, so users know when updates are available

Support for tenant branding on the Windows 365 Link sign-in screen As we mark this milestone, we thank our Windows 365 customers and partners for their trust and collaboration. If you’re planning a device refresh for frontline or desk-based workers, consider Windows 365 Link as a more secure, simple-to-manage and cost-effective alternative to traditional desktops. For more on the potential benefits of deploying Windows 365 Link in shared spaces, read the Forrester Consulting study New Technology: The Projected Total Economic Impact™ of Windows 365 Link, July 2025, commissioned by Microsoft. We’re committed to expanding Windows 365 Link’s availability so more organizations can benefit from the power, simplicity and security of Windows 365.